Arms up, Guns down. Analyzing the Clash between the Narratives of State and Media Actors on Light Weapons Control in Albania (2017)

The objective of this paper is to reflect on the relation between Communication studies and Security issues, by fitting particular developments into a larger scheme. In my hypothesis, public order and security can never be an exclusive duty of State Police alone, but a joint attempt for common goals. The institutional identity of the Police or Ministry of Interior itself is constituted by their purpose (why they exist), their brand (how they are perceived by others) and their culture (how members interact and work within them). Nevertheless, popular culture and mass media play an important role in effective institutional public communication. The challenge is to prevent, identify and manage incompatible or opposite messages promoted in the content managed by governmental and media authorities of a country, on the same topic, to the same audience, at the same time. By analyzing the behavioral communication and reflecting on how media exposures skew already available mental models to affect judgments, beliefs, and attitudes, I expect to provide a more complete framework on events occurred almost contemporarily, and to contribute in narrative-based persuasion strategies applied by governmental institutions in the future in Albania, suggesting Grunig’s systemic ap proach of Public Relation. In the following work, I will construct the media narratives related to light weapons control in the Republic of Albania in 2017, and deconstruct the two incompatible narrative-based strategies in this regard. They demonstrate the need to harmonize the production or diffusion of public narratives and content on specific public order and security strategies.

interpreting its publics' values and expectations even before defining its own specific objectives.
Other PR theoretical models differed from Grunig. In the '30s, the propaganda model of press agentry by the famed showman Phineas Taylor Barnum consisted in a oneway communication aimed to sell entertainment by fooling or capturing public's attention through "publicity" in its content rather than truth, considering the journalist as a tool (Barnum 1855: 394-399). In Ivy Ledbetter Lee's information model of public information (Lee 1906), the PR adviser produces and shares information to the intermediating journalist, aiming to influence public opinion in support to the objectives of the organization, through truth in its content. And in Bernays' scientific persuasion model of bidirectional asymmetric communication, social research on influent subjects -such as polls and surveys on focus groups -and the hearing or the feedback by persuaded intermediating opinion leaders, were a novelty that defined the PR expert by his competence in creating a dialogue. As Finn considered the image -meant by reputation -as a deliberate construction of no real relationship with the corporate identity (Finn 1961), Edward Louis Bernays also admitted that the very term "image" evocated the fact that PR and communication work on illusions rather realities (Bernays 1977), therefore, to convince the audience in a bidirectional asymmetric communication model had to be a duty of the PR adviser.
Following the definition in 1923 of his profession as PR adviser, a quarter-century after, Edward Barneys reminded that his profession had its own literature and training courses, that the major themes of a PR strategy emerge from opinion surveys, and that the public begins to act only when suggested by ideological, political or social idea, so only through the engineering of consent as "the very essence of the democratic process, the freedom to persuade and suggest" (Barneys 1947: 113). But Grunig did not suggest a one-way communication aiming persuasion as feedback after a message is sent. Instead, according to his systemic model of symmetric bidirectional communication, the PR expert is an active interpreter between an organization and its influential publics, who permits the organization to know, understand and therefore incorporate values and interests of the latter in its own priorities and objectives before communication occurs, avoiding clashes, lacking trust or crisis communication in the future. Hereupon, the principal quality required for efficient PR should be the truth in the content information and the reciprocal understanding, in order to create a relation of quality and trust in the long run. It is not the instant persuasion, but the creation of a durable relation that matters.
Systemic models face different publics and different problems (Grunig & Grunig 1996) and are far more ethically appropriate to corporate communication (Parsons 2005). The more truth, honesty, integrity, professionalism, respect, dedication and transparency are applied in a PR process, the more it may be considered ethical. The context within which public relations experts operate relates to honesty and integrity, as declared in the Code of Conduct guidelines by the UK's Chartered Institute of Public Relations (Green, 2010: 223), in the Code of Ethics by Public Relations Society of America (PRSA 2000), or in the Code of Venice by International Public Relations Association (IPRA 2009).
Public relations also apply to public administration. Once over with election campaigns, governmental PR should aim at the management of the public thing -or res publica -through consensus, not conviction. While governments rotate and their political programs change, objectives and missions of the Ministries almost remain the same. In a professional point of view, my assumption is that there is a need for a continuing dialog to elaborate, implement and evaluate public policies in relation to a complex social reality of influent publics. Reforms or achievements in public policies, new models for a crisis solution, proposals to change the legal framework etc., constitute the product that each ministry "sells" to the public opinion, but the citizen (differently from a client) is still the Sovran and the very raison d'être of that government. As long as the citizen is "client" but also the "boss", any Ministry requiring more than a mere spokesman will have an efficient PR adviser only when there is a relation established, maintained and reinforced between the Ministry and influent publics (citizens, opposition, international organizations, groups of interest, journalists, opinion leaders, NGO's, voters supporting or opposing the ruling party, and citizens with no party affiliation). That relation may help Ministries to propose new reforms or legal changes, or report their achievements in this regard.
Ministry of Interior and State Police are no exception. Just like corporate communication, their social success as institutions in charge of public order and security will aim at establishing a reputation, increasing visibility, sharing and consolidating the corporate social identity. The Albanian case is of particular interests in the implementation of PR theoretical models, narrative-based strategies and media studies.

The Albanian context of guns control
There is something comic in the arming of civilians in Albania during the last two decades. And it is better represented in the picture showing an armed reggae singer in 1997 and a media announcement by the State Police in February 2017.
In the black and white picture, Dashnor Diko -a citizen with no criminal recordings and well-known artist in the early '90s among Albanians -is shown into the sea, with the water up to his chest, a smile on his face, and an automatic gun in his raised arm. There are two reasons why the image is hilarious every time it is posted on social media. On one side there is the structural, physiological and behavioral environment of the supposed shooting: no murderer with a gun intended to kill goes swimming, and no one intended to take a swim brings a gun with him. On the other side, there is the ad hominem argument: Diko was a quiet guy, known among musicians for his songs and sense of humor, far from the sex, drugs, and rock and roll model, never mentioned, linked, neither perceived as linked to any kind of episode of violence. The pacifist singer adored Lennon and Marley so much that he dreamed to name "John" and "Bob" his sons if he ever had two -a dream later made true.
As Diko recently explained, that frame belonged to a day when he and friends actually cleaned the seashore up to 6 meters depth from 12 guns (27.al, 2017). That explanation is against all the narrative based on a heuristic processing model, in which mass media exposure skew already available mental models -the perception of increased violence in 1997 in Albania -to direct the public opinion towards what was supposed to be a rational interpretation of the image and its contextual representation. The supposed action of the subject in the picture was a misconception: Diko was putting weapons out of the water, not bringing an automatic gun into the sea and shooting up in the air for the fun of it.
Picture:Dashnor Diko, an Albanian singer,cleaning the seashore from light weapons in 1997(Courtesy:27.aI) Twenty years hence, there is still something comic in the fact that unregistered light or military weapons, collected during a voluntary surrender of firearms initiated by the Albanian Ministry of Interior in 2017, have included among others anti-tank mines and anti-aircraft missiles, held in a domestic environment for two decades (ASP 2017). And that visual frame serves as a reminder of a time of anarchy when it was possible to escape the collective madness following state collapse and the massive opening of weapon depots, to escape the spread of light or heavy weapons among civilians, and the shooting -up in the air for the fun of it or for a criminal purpose. It also reminds that a picture may be worth a thousand words, but media visual narrative of a context may misrepresent the truth, by transforming a good action for public safety into a dramatic misconception at worst, or ridiculous act at best.
There is also something tragic in the arming of civilians in Albania during the last two decades. It is reminded by the sons and daughters who survived the death of their dearest by intentional or accidental homicide, as the case in the southern Vlora, where a father working at the local government was shot during 1997 anarchy; in the northern Shkodra, when a mother drinking coffee in her home garden was hit by a blind bullet; or in central Tirana, where a teenager son was shot in a gang crossfire, while holding the line at the bread store, just a few days after celebrating Teacher's Day in Petro Nini High School. Testimonies and legacy still persist among the living, not just among press materials or official reports, where the true dimension of dramatic events is confirmed by statistics. Respectively: Unauthorized possession of weapons, ammunition, and explosive substances in motor vehicles and public spaces is sentenced to 3-7 years in jail. Unauthorized use of military munitions as a criminal offense is punishable by a fine or up to 2 years. Unauthorized possession of weapons in the domestic environment is sentenced to 1-3 years. The detention of explosive weapons/materials in the domestic environment is sentenced to 1-4 years. Also, the production, purchase, sale, trading, and transportation of weapons, ammunition, explosives, and explosive weapons without proper permission, is sentenced to 5-10 years: a penalty up to 7-15 years when the criminal offense is committed in large quantities, in collaboration, more than once or with serious consequences. Last but not the least, counterfeiting, erasure, relocation or alteration of marks on weapons and ammunition, is punishable by 1-5 years of imprisonment. (SPZ) went door-to-door to inform and raise awareness on the handover of illegal weapons, controlling the territory on a chart-basis drawn up by local police, cooperating with local government units, educational, religious, civil society, and keeping a constant relation between Police and media on the results. 1 Law No.74/2014 "On Arms" tightens criteria of owning a firearm, such as the minimum age of 22 years; evidence of psycho-physical health; drug testing; police and criminal records in the exercise of violent resistance to the police, blood feuds or domestic violence; payment of state and public administration's tax obligations; reliability; proof of theoretical-practical ability to recognize and use the weapon (authorization from Licensed State Police courses); prohibition, also for ASP, of military weapons for civil use -removing therefore Kalashnikov and TT pistol from circulation; shooting and administration of experimental cartridges by the State Police and its lab.The law definitely undermines the firearms ownership rights ex officio automatically and without any criterion, as permitted by the previous law to judges, MPs, and mayors. The law also defines the power prevalence for the use of weapons by State Police. 2 Law No.72/2014 "On the Use of Firearms" also tightens criteria of firearms use. Unlike the previous law, criterion define the objective degree of danger and firearm counterattack against the police forces, according to the principle of necessity and proportionality (the weapon will be used as the ultimate tool, in extremis, against anyone -including minors, women and the elderly -when all other means for the prevention or prohibition of illegal assault have been exhausted and when facing a high risk to the life of the police officer or any other citizen; the weapons' use as a means of warning or Despite the criteria set out in the legal framework for the license to arms possession and use, the Ministry of Interior considered necessary to undertake an initiative, named #AlbaniaWithoutWeapons, concretized in one short-term amnesty for voluntary surrender and collection of illegal weapons from the hands of civilians. Briefly introduced in November 2016 through a similar UN campaign launched and implemented by MoI, named "Don't shoot but love" (SEESAC 2016), the amnesty bill passed all legal steps: from its drafting in the meeting of the Council of Ministers, to the invitation for public consultation on MoI official website, the review in the National Security Commission, the voting in the Assembly, the declaration of Regarding the Right, as publicly confessed to a journalist and former-PDK MP in Kosova, the former President of the Republic and historic DP leader Sali Berisha states that him and his Democratic Party opened weapon depots in Middle and Northern Albania, "aiming to balance the already armed opponents and its supporters, as well as arming the Kosovo Liberation Army" (Buzhala 2017). Statements by the Right Democratic Party that suggested a purchase of illicit firearms voluntarily handed, may have consequently contributed in a public hope for potential profit and hesitation for such surrender. It must be noted that in this regard, also the Socialist MP of Shkodra Region, Paulin Sterkaj, suggested twice the remuneration of donated laptops -never cash -in exchange of handed arms (Panorama 2013, Java News 2017). In the political discourse, episodic call to arms, actually a criminal offense to Article 222 of the Criminal Code, have been also publicly made by the Albanian Right (Balkanweb 2016, Tema 2018).
According to the Albanian Institute of Statistics INSTAT, there were 1.8 homicides per 100 thousand inhabitants in Albania in 2015. The indicator was 2.5 times higher than the EU average the same year (0.7 homicides per 100 thousand inhabitants, according dissemination of protests is definitively prohibited; it is forbidden to kill animals with weaponsexcept when by any other veterinary means it becomes impossible to ban an animal posing a risk to the life of the citizen). Types of weapons for which permission is granted include: Sports Weapons (for easy or targeted sports shooting), Hunting Guns (for passion or need, according to the law), Collection Weapons (fully or partially disabled), Pistols (ex officio, for prosecutors investigating serious crimes, criminal organization, organized crime, terrorism, narcotics, trafficking in human beings, domestic crime, and murder of police officers -as defined in the DCM by Berisha government following the killing of the Head of Shijak Police Station 2011-2012. to EUROSTAT). Although a small country of 2,870,324 people, Albanian official estimates were twice as many as the EU countries. The last decade marked a decreasing trend until 2018 marked the lowest record, with 51 intentional homicides, as defined by Articles 76, 78, 79 of the Albanian Criminal Code (ASP official statistics).
Attention on this issue is still paid by the Albanian government, in the framework of the adoption of the Regional Roadmap for a sustainable solution to the illegal possession, misuse, and trafficking of Small Arms and Light Weapons and their ammunition in the Western Balkans by 2024, part of the Berlin process. The proliferation restriction of Small Arms and Light Weapons (SALW) is confirmed to be part of civilian disarmament policies, promoted through regular campaigns by the United Nations and European Union projects (such as UNDP SEESAC for South Eastern Europe, and PAMECA). In the European Union where Albania aims to integrate, the right to life is defined by the European Convention of Human Rights (ECHR 2018: Article 2). In special regards to prevention, in 2017 Ministry of Interior developed "Albania Without Weapons" campaign, managed on social media, covered by new and traditional media.

#AlbaniaWithoutWeapons campaign of MoI and PAMECA (2017)
The awareness campaign for voluntary surrender of weapons and ammunition was supported through Community Policing, a new theoretical concept in the Albanian Ministry of Internal Affairs (MoI) aiming at law enforcement approval, not by force but in close cooperation between Police officers and the community they serve. To that date, the partnership with the public and this quality assurance service had been introduced by the "Digital Commissariat App", the mega-event "You Are My Hero" at the Pediatric Hospital on 1 st June 2016, the Fair "Open Day with Police" on 7-8 th June 2016 or 14 th March 2017, or the business card field distributing of the unique Emergency Number "112" on late June -mid July 2016.
From a PR expertise point of view, the following suggestions were given and applied (Ruvina 2017). The situation analysis and media fact-checking confirmed that intentional or accidental homicides and firearm-related death rate are news and make news, in focus of public attention. The raising awareness up to 30 th April 2017 and the increased long-term credibility were defined as purpose/objectives of the PR Plan. As strategy (approach and effort focus) was suggested the advocacy through a creative campaign, that would inform on the legal initiative and amendments, as well as on potential incidents from weapons possession in the domestic environment; that would raise awareness and convince the public for the lawful and right thing to do; and would also promote the Ministry, State Police and international partners. was opted to inform but also promote the relationship between the State Police and the community. Also, tagging institutions such as MoI, ASP, EU Delegation in Tirana or PAMECA, the press agencies and newspapers that covered the initiative, or the VIPs who agreed to become part of a spot, aimed at promoting the initiative itself to the followers of the above, increasing visibility. Different tactics aimed to reach different publics: hard copy leaflets for local community inhabitants; two professional spots on MoI official channel on YouTube and content management on a specific Facebook page for online communities in Albania and abroad; native-ad for Albanian-speaking press and online media. 1 Preliminary information to MoI and PAMECA was provided through a scrutinous fact-checking of media articles, police statistics and subsequently comparative elaboration, the legal framework through years and political implications in the process of spreading and collecting weapons since 1997.
Identifying -and successfully dealing with -public resistance to the given message, as defined by Festinger (1962) has been part of the PR work for this campaign. One counterargument noticed in Facebook comments, for example, was the risk posed by the supposed "Army surrender": this misunderstanding was quietly but firmly clarified since the focus of the campaign was disarming civilians, not soldiers of the Army. Another counterargument was the rationalized need of weapons for hunting in remote areas or for self-defense: this was also simply but sufficiently clarified as the law permits licensed gun possession but under more severe criteria. A further skepticism by militant or politically independent public was the risks of dealing with state propaganda, as persuasive narratives are often discounted as manipulative and unethical according to Dahlstrom and Ho (2012): this was also overcome by an ethical communication and a management of the specific Facebook Page by the campaign's name, instead of "Ministry of Interior". To Drozd, Lehto, and Oinas-Kukkonen (2012: 165) motivation and engagement through dialogue support, feedback, and counseling by credible communicators is confirmed as crucial to gaining the desired behavioral change. In this case, while it was made clear that the campaign's official FB profile was managed by the institutional representative, by interacting with a country ("Albania Without Weapons") rather than a political party affiliated "Ministry", provided higher positive mental response, fewer chances to cognitive dissonance -and to dealing with them through political biasing. At this first level, new information was provided, with the amnesty deadline and local police stations to be contacted for the voluntary weapons surrender. This was the law and the lawful thing to do.
At the next level, storytelling at social media was considered the antidote to this resistance. Its persuasive power aimed to reach the audience by identifying, transporting it into the narrative engagement, with the purpose of dispelling misconceptions, and integrating new information in a sound manner from a psychological cognitive behavior perspective, as suggested by Meisel and Karlawish (2011). Visual and narratives were involved as support materials. Since real stories on screen have resulted more persuading than fiction on the very same information (Kimmerle and Cress 2013), the power of narrative persuasion was invested in the testimony of a woman, appearing at the end of the spot where the story her husband and minor son was narrated.

Picture: Frame from the spot based on a true story, with a final real-life testimony for #AlbaniaWithoutWeapons. ©2017 Ministry of Interior, with the support of PAMECA (EU program). Marketing agency: Connext. Production: Nilor. (Source: MoI Official YouTube Channel)
Actors in the first spot staged a real story occurred in Vlosh village, Fier, on 1 st July 2016, when a farmer was accidentally shot to death by his 8-years old boy. The narrative integrated the new information (on the amnesty initiative and its deadline) with the social bond of identification. As suggested by Feiereisen, Wong, and Broderick (2013), visual mental simulations and verbal analogies into a familiar framework help the ones missing the proper mental framework to better understand the benefits of the behavioral change. The spot, based on a true story, aired on YouTube on 24 th March 2017 and reached 5,174 views. The woman's final genuine call reminded that the story is real, that what happens to someone can happen to everyone, and that the public policy of voluntary firearms surrender is not only legal but also legitimate and the right thing to do.
By respecting an ethical communication, MoI had previously asked her and the family of the deceased written permission for granting the right to use in a spot their personal history -although previously published by national media. Then the MoI PR expert negotiated and convinced the initially hesitant widow to give her own testimony, respecting the privacy. The anonymity of the final real-life testimony was granted through proper techniques, such as darkening the image for face recognition or avoiding real names or locations in the subtitles. By recognizing underlined cognitive processes, the successfully established relation and the created dialogue was with the real witness first, and the online Facebook audience later.
A Ministry's cause or governmental policy of public interest becomes interesting when supported and promoted by a charismatic Minister. This also constitutes the risk of incarnating that cause with the Minister himself, and of limiting the media attention strictly to the period in which that Minister holds the office although the campaign promoting that cause has just begun or isn't over yet. Unfortunately, the spot based on the true story was first published on the Facebook account of former Minister of Internal Affairs and only subsequently on the official FB Page or website of the Ministry, hence the main media narrative considered it more like part of a personal initiative of Mr.Tahiri rather than of the Ministry itself. Once the Minister left the office on 11 th March 2017, this campaign promotion on official MoI channels, as well as its media coverage, decreased markedly.

Picture: VIP version of the spot for the awareness campaign #AlbaniaWithoutWeapons and frame for the video ©2017 Ministry of Interior, with the support of PAMECA (EU program). Marketing agency: Connext. Production: Nilor. (Source: MoI Official YouTube Channel)
The second spot featuring VIPs aired through social media and YouTube on 10 th April 2017 and reached only 690 views. Political events and the transitory phase at the Ministry of Interior also made impossible its introduction or launch on TV through a guest appearance on morning shows or prime-time debates, as well as its promotion in Anglophone media for further advocacy.
The initiative of illicit firearms collection was set among 2017 top priorities for MoI and State Police by the then-Minister of Interior Tahiri, whose all-inclusive approach for public awareness met also school and religious communities. 1 The same priority was confirmed by the following Minister, Fatmir Xhafaj. The third amnesty in this regard resulted in the collection of 1,341 firearms, 439,415 cartridges, 1,138 cartridge-clips, 1,377 offensive and defensive grenades, 1,038 firefighters, 1,057 detonators, 74 artillery and anti-tank shells, 45 TNT blocks, 11 mines, 2 anti-aircraft missiles, 1 flamethrower, and 1 box of poisonous substances (ASP 2017, April). On 18 th April 2017, the Albanian Parliamentarian Commission of National Security approved the 8-month extension of the amnesty deadline up to 31 December, as proposed by the Secretary of the Commission and Socialist MP, Pirro Lutaj. Unfortunately, the approved draft-bill was never to be adopted during the VIII legislation, which ended with the last plenary session on 4 th May amid tensions and boycott by the opposition. Two weeks later, on 18 th May an agreement for a technical government was reached between Premier Rama and the DP leader Basha, followed by the preparations for parliamentarian elections of 18 th June. #AlbaniaWithoutWeapons was no longer in the agenda-setting that year.

Gun possession and the clashing narratives of mass media
Gerbner's Cultivation theory recalls the effects that behavioral communication has on judgment, beliefs, and attitudes of the public opinion. Grunig's systemic approach of Public Relations actually applied during the crisis management of the social media campaign #AlbaniaWithoutWeapons, covered a public security policy on this cultivation basis, aiming to inform, convince and promote what was legal and right.
Differently from the messages sent by the Ministry of Interior, to the same Albanian public opinion, almost at the same time, the same topic -on illicit weapons possession and use -was covered differently by a different content strategy applied by mainstream media. The narrative on some Albanian Rap bands is the typical case worthy of particular mention. Hard and soft drugs apart, weapons have been a subject explicitly promoted in the narrative related to the lifestyle or work of some Albanian rap singers. The proper strategy matched to automatic guns as supposed "hedonistic objects" has been their visual mental simulation -while, as noted by Feieresien, Wong, and Broderick (2013), verbal analogies better match to "utilitarian objects".
In the Albanian music industry, communicating a weapon on the screen has never been a struggle. First, during Communism, the gun has been associated with the anti-Fascist and anti-Nazis' resistance in times of war, proudly represented in movies, novels or songs. Later on, from 1997, the gun has been perceived as a symbol of the anti-State anarchy in times of peace, widely reported on national or international news. In the case of explicit content, the Albanian Broadcasting Code suggests the proper warning and time schedule in audiovisual media. This cultural environment and social brain may help to put the weapon media narrative in the proper context. Narratives on Rap singer known as "Stresi", can be the right case to be considered. During 2010-2017, media storytelling mainly focuses on his criminal records. It starts with his unpaid fines in Belgium and a conviction for extortion or blackmail against the founder of a private art school in Tirana; passing through public intoxication, illegal possession of weapons and disobedience to the police order during a Halloween night in the Albanian capital; his posting on social media a Christmas tree made of Cannabis; his escape jumping from the 2 nd floor of the Police Department and his following posts on social media against "dictators" and a possible asylum seeking; his photos on Instagram posing with guns, drugs and girls; up to his public reaction against the Minister of Interior who called artists for action against the promotion of violence on music videos, "as long the law permitted such freedom of expression" Stresi noted. Hence, the media storytelling on Stresi focuses on his personal character as loved by parents, wife, mother-in-law, other rappers, and even youth -as shown in episodic banners in the 2019 students' protests in Tirana.
Stresi is no isolated case. He has published a national symbol of the eagle transformed into a double-headed Cannabis plant, also into two pistols. In the last case, the symbol belonged to a Rap band London-based of Albanian nationals, named Hellbanians, promoted on Stresi's Official YouTube channel. Collaboration between Stresi and Hellbanians resulted also in a song entitled "GTA". Joking through the wordplay of the acronym for "Grand Theft Auto", the famous action-adventure video game series released in 1997, the refrain also called for "Gati tana armët" or literally All Guns Ready In violation to the Albanian "Broadcasting Code for Audiovisual Media" (AMA 2017), the content of such songs and similar official videos on music channels incite hatred, intolerance, discrimination or justify violence among citizens; they contain elements of extreme violence; their broadcasting do not respect the time limit schedule 22:00 -06:00 to prevent the mental or moral development of children from watching or listening; and as impropriate content which can harm children they are broadcasted without being preceded by an acoustic warning or identified by the presence of a visual symbol throughout their duration. In such a context, their broadcasting on TV networks or YouTube in general, as well as the intensive interviews and TV guest schedules of singer Stresi in particular, easily reach the overall public, building so a benevolent narrative towards Rappers of Albanian nationality with criminal recordings in Albania or Europe, as role models to be followed -or to be perceived as acceptable, promoting the illicit as the right thing to do. On weapons, this narrative obviously clashes with the one by the Ministry of Interior. Does argumenting change perception anyway?

PR implications in the incongruity between crime indicators and public perception
Barney's limits to persuasion should take into consideration that the public isn't always rational. Back in the late 2010s, the once acclamation "Facts are sacred" made by The Guardian's editor C.P.Scott, takes a whole different meaning in the fake-news era, where facts are spread in an unethical order, resulting in manipulation rather than information management, compromising truth itself.
And the simple truth just does not constitute a sufficiently convincing argument. In 2015 for example, the White House has reported that U.S. President Obama was seeking advice from social scientists such as psychologists to combat global warming: an executive order was issued instructing federal agencies to use behavioral science when developing programs to address rising temperatures and other policies, and a Social and Behavioral Sciences Team of psychologists, sociologists, and behavioral economist tested methods that might get people to act differently, since not all people are rational (Scientific American 2015). Another recent poll has shown that only 18% of Republicans would support President Trump's impeachment if evidence of his collusion with Russia to win 2016 presidential election would be provided, while 63% wouldn't care (YouGov & the Economist 2019). Thus, evidence and reason per se are not convincing arguments for making decisions.
On one side, crime shapes the public's sense of the state of their nation, and therefore of its future. If the national optimism gap was to be the dependent variable, the independent variable that helps explain it, without doubt, is crime and its public perception. Albania and the U.S. are two cases worthy of mention.
Referring to Gallup World Poll "Desire to emigrate", for the 2013-2016 period Albania ranked 3 rd worldwide in terms of its citizens' highest desire to emigrate, after Sierra Leone with the Ebola outbreak and Haiti, followed by two other African states in conflict such as Liberia and Congo, and Syria ranked at the 9 th position: 56% of Albanians declared themselves as potential migrants, a percentage more than doubled compared to 36% in the previous poll edition conducted in 2010-2012 (Esipova, Ray and Pugliese 2017). As official Albanian sources pointed out that the year 2016 actually marked a decrease in the number of emigrants leaving the country from 41,000 in 2015 to 33,000 in 2016, and that economic reasons were the main impetus of emigration since the biggest groups of Albanian communities living abroad actually consist of economic emigrants, family members of economic migrants and students (Albanian Ministry of Interior 2017:5), Gallup also identified the wish to escape chronic high unemployment rates in Albania -just like in Italy -as the main reason why citizens wish to leave their country. The perceived economic push factor for migration was confirmed.
However, in matters of perceived security, according to Gallup's Report Law and Order Index Worldwide 2016, Albania ranked with a 79 index score, preceding Greece with 78, Macedonia 75 and Bulgaria 72 (Gallup August 2017: 6-7). A year later, Law and Order Index Worldwide 2017 ranked Albania with a lower perceived security index of 78, or the last in the Western Balkans, preceded by Serbia 82, Bosnia and Herzegovina 80 and Montenegro 79 -nevertheless performing a higher perceived public security than Bulgaria with 77 and Greece with 74 index score (GALLUP June 2018:7). As Gallup Law and Global Order Index provide leaders with an update on the progress made towards achieving the UN Sustainable Development Goals "Promoting Fair, Peaceful and Inclusive Societies", it also highlights those countries who need immediate change in security terms, where Albania is included.
Pessimism cases linked to the public perception of law and order are spread worldwide, in developing countries as well as in a democratic superpower. A few months before the robbery of Albanian army depots, in the United States on January 1997 a special Pew Research Center survey, conducted in conjunction with "State of the Union", revealed that three national problems in the U.S. such as crime (61%), drugs (64%) and low moral and ethical standards (62%) were increasing in severity relate to moral and social decline according to over 60% of survey respondents; half believed there was a deteriorating quality of public schools (52%), while in regards to political reforms 49% had the perception that America was losing ground in its efforts to fight political corruption: «…Perceptions of a nation overwhelmed by moral and social problems are strongly linked to pessimism about the country's future. By a margin of 74% to 54%, pessimists are more likely than optimists to believe that crime is becoming a worse problem nationally. Crime is the one concern found to be driving pessimism among all major political subgroups, including those who voted for Clinton, those who voted for other presidential candidates, and those who decided not to vote at all…». On the other side, subjective perceptions of crime may not relate to the objective progression of criminality indicators. As noted by Pew Research (2019), for the 1993-2015 period the growing percentage of public perception's crime rate, or people saying there is more crime in the U.S. than a year ago, as reported by Gallup, was at odds with reality and the actually decreasing violent crimes per 1,000 persons age 12 and older, as shown by Justice Bureau of Statistics. The media narrative on crime, and PR implications in crisis management, in my opinion fill that gap between perception and reality.

Conclusions and recommendations
First, the shift from individual to collective or corporate identity affects governmental public relations. In my view, Kotler's instruments of Public Relations known with the acronym of PENCILS (Publication -Events -News -Community -Identity -Lobbying -Social responsibility) may be used by every community, company, institution or enterprise, regardless of the fact that the product they are "selling" is national news, a political party, a private education, a mobile phone, a croissant, oil fuel for cars, clothes for humans, food for pets, a football game, or a religion. In this regard, I do consider State Police and the Ministry of Interior as public institutions which may and should apply these instruments ethically, through truth, honesty, integrity, professionalism, respect, dedication and transparency as in corporate communication. I strongly believe that the return of the individual to a position of accountability improves the quality of the public dialogue, as the collective identity emphasizes the group and devalues the individual. There is no unique homogeneous public opinion; there are different influencing publics. Nevertheless, public relations or PR must be opened to hear and offer a space for relating with individuals that are not easily labeled a priori as supporters or opponent to an issue, but may instead represent a champion of the real population involved in a free public exchange of ideas.
Second, public order and security can never be an exclusive duty of State Police alone, but a joint attempt for common goals. The institutional identity of the Police or the Ministry of Interior itself is constituted by their purpose (why they exist), their brand (how they are perceived by others) and their culture (how members interact and work within them). Notwithstanding, popular culture and mass media play an important role in effective institutional public communication. Rather than merely reporting reality, Media (both traditional such as the television, or the new media such as website profiles of newspapers, blogs, and social media profiles) constitute a resource for information, persuasion, and entertainment, encouraging unlawful acts and behaviors through the unethical promotion of particular actors. The challenge is to prevent, identify and manage incompatible or opposite messages promoted in the content managed by governmental and media authorities of a country, on the same topic, to the same audience, at the same time.
By analyzing the behavioral communication and reflecting on how media exposures skew already available mental models to affect judgments, beliefs, and attitudes, I provided a more complete framework on events occurred almost contemporarily, aiming to contribute to narrative-based persuasion strategies applied by governmental institutions in Albania in the future. Assuming that Gerbner's Cultivation Theory may be partially applied to explain particular political and social realities, an appropriate model for future solutions may be found in Grunig's systemic approach of Public Relation and its application on PR in public policies and during crisis management.
In this paper I attempted to construct the media narratives related to light weapons control in the Republic of Albania in 2017, and to deconstruct the two incompatible narrative-based strategies in this regard, respectively one supporting the Ministry of Interior's campaign (named "Shqipëria Pa Armë / Albania Without Weapons", in collaboration with PAMECA, managed in social media and covered by new and tradition media) -and another promoting law violation and gun possession through mass media coverage and advocacy of specific actions and actors from the show business and their deliberate messages in audiovisual commercial products.
In conclusion, media and cultural studies applied to a public campaign managed on social media by the Albanian Ministry of Interior, demonstrate the need to harmonize the production or diffusion of public narratives and content on specific topics of interest in matters of public order and security strategies.