Validating Delone and Mclean Success Model in Hospitals of United Arab Emirates
Keywords:System Quality, Information Quality, Service Quality, Intention To Use, Hospital Information System, Patient Satisfaction
The UAE is well-known country in providing a high-quality technology-based healthcare. Almost all hospitals in the UAE deploy HIS in public and private hospitals, but this progress is not free from obstacles and challenges. A lack of expertise is the major problem to successfully deploying HIS by hospitals. Despite the ongoing expansion of healthcare technologies in the UAE, there is an absence of a framework that explain how the quality attributes of HIS (system quality, information quality, and service quality) contribute to patients’ satisfaction and boost the intention to use the system on regular bases. Determining the significance of these relationships is crucial to evaluate the framework that correlated them together towards better healthcare service. The aim of this study is to validate the Delone and McLean success model in healthcare domain, in particular the adoption of HIS in Al-Sharjah public hospitals Hence, quantitative methodology based on SEM was adopted to achieve this aim. A number of 428 questionnaires out of 500 distributed copies were used for data analysis. The result revealed that system quality, information quality, and service quality have significant effect on patient satisfaction and the intention to use HIS on regular bases.